Privacy
Your family's information, and what we do with it
You are trusting us with your mother's address and her prescriptions. This page says exactly what we hold, who can see it, and how to make us delete it.
Last updated 9 August 2026
Who we are
Faizy is a family-care service for Pakistanis living abroad. You tell us on WhatsApp what your family in Pakistan needs — groceries, medicines, a doctor's visit, a utility bill, paperwork — and one of our vetted Faizies does it and sends back a photo.
Faizy is a service of C2P Consultants FZC LLC.
We are the controller of the information described below: we decide what is collected and why.
What we collect
Three groups of people: you, the family you are caring for, and the Faizy who does the work. We collect different things about each.
You, the subscriber
- Your name, WhatsApp number, email address and the country you live in.
- Your plan, your invoices, and how many care activities you have used.
- Your wallet balance and every top-up, charge and refund that made it.
- The messages you send us on WhatsApp, and the ones we send you.
The family you are caring for
- Their name, their relationship to you, and their permanent Faizy ID.
- Their address, city and phone number — we cannot deliver to a family we cannot find.
- Anything you tell us that helps us look after them properly, including health notes, medicines and mobility needs.
- Documents you choose to store with us — a prescription, a utility bill, a copy of an ID for paperwork we are doing on your behalf.
- What was asked for on each task, the photo the Faizy takes when it is done, and the rating you give afterwards.
We ask you for a family member's information, but it is theirs. Please tell them they are on the service and what we hold. If they would rather we did not, tell us and we will remove them.
Faizies and applicants
- Name, phone number, email, city and the areas they cover.
- CNIC number and identity documents, because somebody entering a family's home is vetted first.
- References, work history and the outcome of the application.
- Their completed tasks, ratings and payouts.
Why we hold it
To do the job you asked for, to bill you correctly, and to keep your family safe. Nothing here is collected to sell.
- To run the service — an address to deliver to, a phone to call, a note about a medicine that matters.
- To bill you — plan price, activities used, overage, wallet movements and invoices.
- To keep people safe — vetting Faizies, and a proof-of-delivery photo so you can see what actually happened.
- To answer you — the WhatsApp thread is the service, so we keep it.
We do not sell your information, and we do not share it for anyone else's advertising.
Who can see it
Less than you might expect. The Faizy running your errand does not automatically get your mother's name and phone number.
Every task carries a privacy setting. With it on, the assigned Faizy sees the task and the address — enough to do the work — and not the family member's name, phone number or notes. That is enforced in the software, not by asking people to be discreet.
- Our operations team sees what it needs to assign, check and support the work.
- The assigned Faizy sees the task, the address and whatever you chose to share.
- A vendor — a pharmacy, a lab, a shop — sees only what is needed to fulfil that one order.
- Nobody else, unless the law requires it of us.
WhatsApp and Meta
We talk to you on WhatsApp, so Meta carries those messages. Their privacy terms apply to that carriage as well as ours.
Messages between you and Faizy travel over WhatsApp, operated by Meta. We keep our own copy of what was sent and when, so that we can answer "was my family actually told?". If you would rather not use WhatsApp, write to us and we will arrange another way.
Payments
We never see your full card number.
Card details are handled by the payment provider, not by us. We store the invoice, the amount, the currency and whether it was paid. When a provider is in place we will name it on this page.
How long we keep it
Roughly: as long as you are a customer, plus what the tax people require.
| What | How long |
|---|---|
| Your account and family records | While your subscription is live, then 12 months |
| Task history and proof-of-delivery photos | 24 months |
| Documents you stored with us | Until you delete them, or 12 months after you leave |
| Invoices, wallet ledger and accounting records | As long as tax law requires — normally 7 years |
| WhatsApp message log | 24 months |
| Faizy vetting records, unsuccessful applicants | 12 months after the decision |
Your choices
Ask us and we will show you what we hold, correct it, or delete it.
- Ask for a copy of what we hold about you or your family.
- Correct anything that is wrong — an old address, a changed number.
- Remove a family member, or delete a stored document, at any time.
- Close your account. We delete what we are allowed to and keep only what accounting law requires.
- Turn on the privacy setting for any task so the Faizy sees less.
Message us on WhatsApp and say what you want done. We aim to answer within seven days.
Changes
If we change how we handle your information in a way that matters, we will say so on WhatsApp rather than quietly editing this page. The date at the top always shows when it last changed.
Contacting us
Questions about anything on this page, or a request about your information: